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We're making a change

Recently, navigating the intricacies of Delta Dental's network and reimbursement policies has presented challenges for many dental practices, including ours. While we strive to work effectively with insurance providers, Delta Dental's current approach to reimbursements can limit the flexibility and customization of treatment plans. This, in turn, can make it more difficult to deliver the personalized, high-quality care we believe you deserve. We haven't taken this decision lightly, and it reflects our ongoing commitment to prioritizing your individual needs.

We want to emphasize that this change won't affect the care you receive at Neal Family Dentistry. You can still schedule appointments and receive the same level of personalized attention and treatment you've come to expect. As always, we encourage you to take care to understand your benefits and hope you contact our office directly for more information regarding utilizing out-of-network benefits.

We appreciate your understanding and continued trust in Neal Family Dentistry. We are committed to providing you with excellent dental care and transparent communication.  Please don't hesitate to reach out if you have any questions or concerns.

Common Questions

Will my insurance status influence my access to care?

I have dental insurance. Can I still utilize my benefits at Neal Family Dentistry?

Your oral health remains our top priority. We will continue providing exceptional dental care regardless of your insurance status.

We will still submit claims to your insurance provider (including Delta Dental) on your behalf to ensure you receive the maximum benefits allowed by your plan. We will also continue to assist you in remediation of any unpaid or denied claims when warranted.

How will payments and reimbursements work?

Your insurance provider (i.e. Delta Dental) will reimburse you directly for covered services, rather than reimbursing our office. Due to this change, we will be asking for payment-in-full at the time of service for the provided services. Typically, within two weeks, you'll receive an Explanation of Benefits (EOB) outlining the services performed, the billed amount, the coverage amount, along with a reimbursement check from your insurance provider.  Please note, we'll do our best to help you maximize your benefits, but cannot guarantee payment. If you have a dental insurance provider other than Delta Dental or Blue Cross Blue Shield, this process may be different for you, and we encourage you to consult with our team. 

How will my costs be changing?

We strive to always use the highest quality materials, to collaborate with local dental laboratories when possible, and to employ a talented, compassionate team in order to provide you with the exceptional care that you deserve. To that end, we typically analyze our fees and make changes according to these changing costs on an annual basis. We're committed to being fully transparent and will discuss our fees and any estimated out-of-pocket costs for your specific treatment plan in detail before your visit. In an effort to respect the time of our team members, we ask that if you need further clarification on your specific financial obligations and coverage, that you first obtain a copy of your plan handbook.

So you're not participating with Delta Dental... Tell me more about my fees.

You may notice differences in the fee that has been billed compared to previous visits, this is typically because our normal customary fee is being billed, instead of the discounted Delta Dental fee that our participation in their network contracted us to. In most cases, the difference between the our customary "billed" fee and the amount you will be reimbursed by your insurance plan is minimal.  However, your plan sponsor may have negotiated lower out-of-network "allowed fees"  upon which your reimbursement amounts are based. In these instances, the difference between our billed fee and your reimbursement may be significant. The best source of information on the reimbursements provided by your specific plan is your plan handbook that should be available to you on the insurance company website or through your plan sponsor.

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